Frequently Asked Questions
Maybe you have a few questions
That’s okay; most people do. So here’s a quick collection of some of the questions people ask us… along with our answers.
If you still have a question, don’t hesitate to contact us (or give us a call) and we’ll be happy to answer it for you.
Q: What is merchant services?
A: Great question. Merchant services is just a fancy way of saying the tools and systems that let your business accept payments—like credit cards, debit cards, and mobile payments. It includes things like card readers, online checkout, and payment processing. Basically, if you take cards, you’re using merchant services.
Q: How does credit card processing work?
A: Absolutely. When a customer pays with a card, the payment goes from their bank to your payment processor, then to your business bank account. This usually happens in seconds. Behind the scenes, a few companies are involved, but it’s all automatic.
Listing vs. Selling To Us
Which route is quicker?
Puts more cash in your pocket?
Has less hassle?
Q: How long does it take to get paid after a credit card transaction?
A: Most businesses get their money in 1–2 business days. Some providers even offer same-day or next-day funding. It depends on your setup, but it’s usually pretty quick.
Q: What fees should I expect?
A: There are usually small fees for each transaction. These can include a percentage of the sale and sometimes a small flat fee. Some providers also have monthly fees, but not always. We help keep these as low as possible.
Q: Can I pass the credit card fees to my customers?
A: Yes, in many cases you can pass the fee to your customers (this is called a surcharge or cash discount program). There are rules depending on your state, but we can help set it up correctly so you stay compliant.
Q: What types of payments can I accept?
A: You can accept credit cards, debit cards, tap-to-pay, mobile wallets (like Apple Pay), and even online payments. We can set you up for in-person, online, or both.
Q: Can I even switch from my current credit card provider?
A: Absolutely! Switching is usually quick and easy, and we help handle the setup so there’s little to no downtime. Many businesses switch to save money or get better support. If you are not happy with your current provider then lets talk and get things fixed so you do like the service you are getting.
Q: Do I need special equipment?
A: Yes, as long as you’re using a secure and compliant system. Payment processors use encryption and security tools to protect both you and your customers from fraud.
Q: Why should I choose your company?
A: We focus on saving you money, making things simple, and giving real support when you need it. No confusing contracts, no hidden fees—just straightforward service that helps your business grow.
Q: Is there any obligation when I submit my info?
A: There is absolutely zero obligation for you. Once you tell us a bit about your business, we’ll take a look at things, maybe set up a call with you to find out a bit more, see what credit card transactions you are currently taking and make you awesome quote that most business really like. We make it fair for you and fair for us so it is good business all around. From there, it’s 100% your decision on whether or not you’d like to sign up with us… and we won’t hassle you, won’t harass you… it’s 100% your decision and we’ll let you decide what’s right for you. If you decide we’re not right for you just let us know, you don’t have to worry about getting calls and emails from us if you decide to go in another direction but we will try to help you until you tell us you are done looking.